Refund and cancellation policy
Cancelling a subscription
Cancel any time from plan and billing. Your plan stays active until the end of the current billing period and then doesn't renew. We don't charge cancellation fees.
Refunds on first purchase
If BootSelf AI isn't right for you, email [email protected] within 14 days of your first paid purchase and we'll refund it in full, as long as you've started no more than two interviews on the paid plan.
Renewals and partial periods
We don't usually refund renewals or unused time in a period you've started. If you forgot to cancel and haven't used the service since the renewal, contact us within 7 days and we'll refund the renewal.
Interview Sprint passes
Passes are covered by the 14-day first-purchase refund above. After that they're non-refundable.
Technical problems
If an interview fails because of a problem on our side, it doesn't count toward your limit. If you lost access you paid for because of an outage, contact us and we'll extend your plan or refund the affected time.
Your statutory rights
Nothing here limits refund or withdrawal rights you have under the law where you live. In the EU and UK, by starting to use a paid plan immediately you ask us to begin the service within the withdrawal period; you can still withdraw within 14 days, and we may deduct a proportionate amount for use.
Refunds go back to the original payment method through Stripe, usually within 5–10 business days.